Careers at CFS

Job Description

Executive Director

Department:      Administration
Reports to:          Board of Directors
Approved:           March 6, 2018

 

Agency Summary

The mission of the Center for Family Services is to assist, support and strengthen individuals and families in communities across Crawford County PA by compassionately serving those in need or in crisis with necessary, quality services.  Programs and services are grouped in three main areas:  a) essential services including food distribution, utility assistance, clothing and household items; b) housing counseling including mortgage default counseling, rental assistance and household budgeting; and c) family education including parenting and homemaking classes and anger management counseling.

The Center for Family Services was established in 1995 following the merger of Associated Family Services and the Center for Families in Change.  The agency’s combined history dates back to 1863 with the former, an organization to aid families of Civil War soldiers, and the latter, an organization designed to bridge gaps in mental health services in Crawford County. With an impressive 150+ year history, the Center for Family Services today is a multi-service agency that strives to meet the ever-changing needs of the Crawford County community.

The formal mission statement of the Center for Family Services is:  Building on our legacy of caring, the Center for Family Services exists to assist, support and strengthen individuals and families throughout our communities.

 

Position Summary

Working with the board of directors, the executive director is an engaged, detail-oriented and innovative person who is passionate about the agency’s mission to assist people in need. Overall responsibilities of the executive director are as follows.

Administration: Manage the day-to-day activities of the organization.  Work with and motivate staff to effectively utilize systems and resources to achieve the organization’s mission.  Understand that collaboration with other community organizations is essential to meeting agency and community goals to assist those in need.

Financial Management: Ensure sound fiscal management of the organization with respect to budgeting and accounting systems, financial controls, risk-management practices and compliance with all grant requirements.

Board Relations:  Maintain a close working relationship with the board through well-organized committee and board meetings and ongoing communications.   Understands that the board and executive director together represent the leadership team that directs current and future operations of the organization.

Donor Development/Fundraising:  Develop and implement a plan to identify and build relationships with key individuals and government/non-governmental entities important to maintaining/growing agency revenue.

Planning:  Oversee the development of a 1 to 3-year strategic plan that positions the agency for continued success. Engages not only the board but also other internal and external audiences to ensure that the plan is inclusive, realistic, challenging yet achievable.

Communications and Public Relations:  Effectively present/communicate the agency’s story, vision and accomplishments to various local audiences. Builds awareness for the Center within the community, using presentations, print, electronic and social media to tell the agency’s story.

 

Specific Responsibilities

Administration

  • Lead the mission and vision of the agency as established by the board.  Implement the goals and objectives of the agency.
  • Maintain high quality programs and services for clients that reflect the priorities of the board and community.
  • Monitor program quality to ensure quality services, client satisfaction and compliance with all grant requirements.
  • Oversee the operation of the Counseling, Education, Essential Services, Housing Assistance, Food and Satellite Pantries, Thrift Shop/Clothing and Emergency Assistance programs.
  • Ensure that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place in accordance with all appropriate legislation and regulations.
  • Ensure that the organization complies with all legislation covering taxation and withholding payments.
  • Coach, mentor and motivate staff as appropriate to maintain high level of performance and job satisfaction.

Financial Management

  • Manage the agency’s budget and ensure that it is a financially viable, sustainable organization with the resources to meet current and projected program growth.
  • Ensure that the agency is in compliance with relevant state and federal laws, regulations and with standard accounting practices and adherence to all employment policies.

Board Relations

  • Inform the Board regularly of internal organization matters, including relevant staffing, funding, program success and priorities.
  • Provide support to the Board by preparing meeting agenda and supporting materials.
  • Draft policies for Board review/approval; prepare procedures to implement organizational policies; review existing policies on an annual basis and recommend changes to the Board as appropriate.
  • Identify and recruit new board members in concert with the existing board.
  • Participate with the Board in developing a vision and strategic plan to guide the organization over the next 1 to 3 years.

Donor Development/Fundraising

  • Keep the Center for Family Services current and in the forefront of regional social service/philanthropic organizations.
  • Actively promote the agency to build its financial reserves and pool of donors through two key strategies: 1) building strong relationships with existing donors; and 2) developing and implementing a plan to Identify and cultivate potential new donors, including individual, government and corporate entities.
  • When appropriate, embrace professional development opportunities including programs offered by the Nonprofit Partnership and other entities.

Planning

  • Develop and implement a 1 to 3-year strategic plan in concert with the board, focused on leadership, revenue diversification and growth, and program quality and growth.
  • Assess the technology and systems needs of the organization.  Ensure that resources are aligned to accomplish the organization’s mission in the most efficient and effective manner.
  • Develop a facility plan for current agency operations (many of which have outgrown their space) and ensure that earned and contributed revenue is sufficient to support these plans.

Communications and Public Relations

  • Seek opportunities to present the agency, its vision and services through public presentations.
  • Attend relevant business events, conferences and gatherings, serving as a spokesperson and public face of the Center for Family Services.
  • Establish collaborative working relationships with community groups, funders, government entities, elected officials and other organizations to achieve the agency’s goals.
  • Cultivate positive relationships with local media and oversee the agency’s social media activities, leading to positive publicity for the agency’s efforts to assist people in need.
  • Sponsor or co-sponsor special events that are aligned with the agency’s mission.

Required Education

  • Minimum of a bachelor’s degree from accredited college or university.
  • Preferred: degree in human services, social work or related field.

Required Experience

  • Prior executive director experience is not required but preferred.
  • Prefer at least 5-7 years of combined program and administrative experience.
  • Prefer at least 5 years of experience in a nonprofit organization.

Required Skills

  • Empathy and understanding of those in need or at risk.
  • Passion, idealism, integrity, positive attitude, mission-driven and self-directed.
  • Commitment to results with a “can do” mindset and emphasis on accountability.
  • Knowledge of current community challenges and opportunities consistent with the agency’s mission.
  • Knowledge of management principles pertaining to nonprofit/voluntary organizations, including human resources and financial management.
  • Excellent interpersonal communication/presentation skills (written, verbal and listening).
  • Ability to communicate effectively at all levels, including clients, staff, the Board of Directors, Crawford County and state officials, funders, donors, and other stakeholders.
  • Strong marketing, public relations and fundraising experience.
  • Proven record in designing and implementing successful fundraising initiatives.
  • Adept at researching, identifying and pursuing grant opportunities that support the agency’s work.
  • Able to develop leadership/communication skills in others, especially staff.
  • Proficient at using Microsoft Office products and custom software.

The Center for Family Services offers a competitive wage and benefits package.  Salary is $55,000/year plus benefits.

A cover letter and resume are required and can be sent to jobs@ctrforfamilyservices.org.

Applications are due by Friday, April 6, 2018.

The Center for Family Services is an Equal Opportunity Employer.